Student Support

TIIS is responsible for ensuring that appropriate student support services are provided to assist students in completing their studies and reaching their academic goals. All staff members are required to understand their responsibilities in providing students with support and, where necessary, to refer to others for appropriate advice.

While all TIIS staff members have the responsibility to provide support to students, a dedicated Student Support Officer is available to all students, on an appointment basis, during TIIS’s hours of operation.

Students may access the Student Support Officer directly or via the front desk and an appointment will be organised as soon as practical.
Orientation Program

A compulsory orientation program is provided for all new students arriving on campus at the beginning of their course. Information available at TIIS Orientation Program includes the following:

• Welcome to TIIS by Acting CEO
• Academic Matters by Dean/Program Coordinator
• Introduction to TIIS Learning Center and Support at Learning Center by Liberian
• Introduction to TIIS Moodle-Learning Platform
• Introduction to Intro to TIIS Resources and IT facilities by IT Manager
• Introduction to TIIS Workplace Safety and Health Policy and Procedure by TIIS WHS representative
• TIIS Student Support Services by TIIS Student Services Team Leader
• Introduction to Student Life at TIIS by Acting CEO
• Compulsory Forms to be completed

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Counselling Services

There are many issues that may affect a student’s social or personal life. Student Support Officers can provide general advice and refer to internal sections of TIIS in a range of issues including homesickness, managing stress, handling conflicts, emotional issues, improving motivation, enhancing study skills, organising study time and any other issue that may be of concern. If the Student Support Officer feels further support may be required, a referral to program coordinator or the Dean or the CEO will be organized. TIIS has engaged a counselling service for students in need of professional counselling support.


Call Student Support on 1300 164 600 or 02 8098 0702.

TIIS has engaged a counselling service for students in need of professional counselling support. Students are also encouraged to contact their OHSC provider to seek further assistance that might be available.


For information and services to help international students to stay physically, mentally and emotionally healthy, please refer to .


In the event of an acute personal crisis, 24hrs a day, 7 days per week assistance can be obtained from community support agencies such as Reachout and Lifeline. For more details you can visit their websites at: 8029 7777  Tel: 13 11 14

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Academic Support

TIIS offers individual academic support to students in addition to their regular scheduled sessions. To assist students with their studies and assessments, workshops or one-on-one support are available in the following format:


  • Individual academic counselling
  • Workshops to improve study and assessment skills


The Learning Centre is the Institute’s hub for academic assistance.

Contact the Learning Centre at or call 1300 164 600 or 8098 0702

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Social Programs

TIIS organises social events throughout the year to provide opportunities for all students to mingle and socialise. These events include the followings:

• Lunch with the CEO/Dean
• Excursion and sightseeing events;
• TIIS Sporting events;
• Christmas parties;
• Cultural festivals.

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Personal Safety Services

Safety is the priority for all members of TIIS community, including international students.

TIIS treats all Work, Health and Safety (WHS) matters seriously and has a WHS policy to ensure the
safety of TIIS staff and students on campus. There is a nominated WHS officer at TIIS to deal with personal safety and health issues on campus.

Students are encouraged to apply Common Sense at all times.
On campus, please refer to TIIS Campus Safety and Security and Emergency Procedure.

Off Campus: Stay Safe in our State – advice for international students

The NSW Police Force have created a safety video available to students studying in NSW. We encourage you to watch the video as it covers a range of topics and tips on how to stay safe and get help if you need it.

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Financial Assistance/Support

Students must make tuition fee payment according to payment schedule as listed in the letter of offer signed between the student and TIIS. The tuition fee payment might present some students with extreme hardship due to unforeseeable reasons or exceptional circumstances such as a pandemic. Where genuine hardship exists, a student may seek financial support from TIIS.

A student is required to apply TIIS financial support via the Student Support Officer describing the reason for their hardship. It is essential to include evidence supporting the application.

TIIS might be able to provide tuition fee deferral, special scholarship, tuition fee instalments etc. Please note that financial support is very limited as TIIS relies on tuition fee to sustain its operation. Students are encouraged to access to the services provided by charity organizations or government agencies if available.

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Legal Services

Study NSW and the City of Sydney fund the International Student Legal Service NSW. This service gives free, confidential legal advice to international students living in New South Wales.

If you are concerned about your living arrangements, school fees, employment and visa conditions due to COVID-19 and you need legal advice, access the free legal service provided by Redfern Legal Centre.
International students in NSW can also get advice about housing problems, fines, debts, car accidents, employment, discrimination, family law, domestic violence, and complaints about colleges or universities. They can also advise how these problems affect student visas.

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Employment Assistance

TIIS keeps in close contact with local businesses and industry groups to identify suitable internship and/or employment opportunities for students.
Throughout your course TIIS staff will assist the students to gain employment by providing self-development activities such as writing effective resume, interview preparation and the like. Notices of such service are available from TIIS Learning Center Notice Board.
When you start a new job there’s a lot to learn. The Fair Work Ombudsman(FWO) has some great information including handy facts to help you understand your rights at work. Watch a few short videos busting some common work myths and read on to find out more at:


For more information on your rights in the workplace please visit the Fair Work Ombudsman website at following link:


Students are also encouraged to find further information about working in Australian by visiting:

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English Language Support

A learning needs analysis survey is collected at the Orientation Day to identify students who might need English language support. TIIS will allocate a qualified ELICOS Trainer to attend 1-hour English support lesson to TIIS Students on demand basis. TIIS will provide a list of students in need of English language support to a ELICOS College who will enroll the students in its relevant English for Academic Purpose Program for at least 2 hours a week for a duration nominated by TIIS. And TIIS will cover the relevant costs.

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Students Engagement Activities


TIIS Students will be invited to for a meeting with the CEO/Dean at scheduled meetings to ensure your learning needs are addressed at appropriate levels.


TIIS Students are invited to complete the following surveys to ensure that your feedback are heard and acted upon:


• TIIS Learning Needs Survey
• Unit Feedback
• Lecturer Feedback
• Feedback on TIIS Learning Experience
• Feedback on your agents
• Students Exit Survey


TIIS also invites student to act as TIIS ambassador.


TIIS also invites student to serve as a mentor in TIIS Mentoring Program/Peer Support Programs.

Personal Safety

Stay Safe in our State – advice for international students

The NSW Police Force have created a safety video available to students studying in NSW. We encourage you to watch the video as it covers a range of topics and tips on how to stay safe and get help if you need it. The video is available in 9 subtitled languages to help you and your family better understand the important messages from police. Watch the entire video and refresh your mind when needed with the short segments also available for you on YouTube. Enjoy and stay safe!


  1. ENGLISH –
  2. ARABIC –
  3. CHINESE –
  4. HINDI –
  6. KOREAN –
  7. SPANISH –
  8. THAI –

For more detail, students should consult the complete Student Support Framework at