Students working through information together on their laptops at TIIS
Student Services

Student Support

Practical help with study, wellbeing and life in Australia—from orientation through to graduation.

Need urgent help?

If someone is seriously injured, in danger or needs urgent help, call Triple Zero (000). For crisis support, call Lifeline on 13 11 14.

Ask for help early. TIIS staff can assist directly or connect you with a more specialised service.

Student Support can help with academic concerns, personal matters and adjusting to study in Australia. Appointments can be arranged through Student Services during campus operating hours.

Support Areas

Start with Student Services if you are unsure which team or service you need.

01

Academic Support

Individual academic guidance, study and assessment workshops, referencing support and access to the Learning Centre.

02

Personal Wellbeing & Counselling

General support with homesickness, stress, motivation, conflict or personal concerns, with referral to professional counselling when needed.

03

Orientation

A compulsory introduction to academic expectations, Moodle, learning resources, IT facilities, safety and student services.

04

English Language Support

Learning-needs assessment and English for Academic Purposes support for students who need additional language assistance.

05

Accommodation Guidance

Practical guidance on searching for housing, reviewing agreements, understanding costs and identifying reputable sources of information.

06

Financial Hardship

Information about the evidence and application process where unforeseen circumstances make an agreed tuition payment difficult.

07

Safety & Health

Campus safety guidance, incident reporting and referral to health, emergency or community services when specialist help is required.

08

Careers & Employment

Résumé and interview preparation, employability activities and authoritative information about workplace rights in Australia.

Learning Centre

The Learning Centre is TIIS’s hub for academic assistance. Students can ask about individual academic guidance, study skills and assessment workshops.

Contact learningcentre@tiis.edu.au, call 1300 164 600, or use the online catalogue and learning resources.

Open Learning Centre ↗

Australian Support Services

Policies That Support Students

The TIIS policy library includes student support and wellbeing, complaints and grievances, critical incidents, privacy, fees and academic progress requirements.

Browse Policy Library

You Do Not Have to Work It Out Alone

Contact Student Services early so the right support can be arranged.